Frequently Asked Questions

How do I buy something?

Step 1 – Select the product you would like to buy
Step 2 – Select “ADD TO BASKET”
Step 3 – Select “Proceed to Checkout”
Step 4 – Enter your relevant Shipping and Billing address details (Make sure to fill in all 4 lines under the Shipping/Billing details). Please make sure the delivery address is available between 8:00 and 17:00 during weekdays as this is the time our couriers deliver.
Step 5 – Select your payment method
Step 6 – Select “Place Order” and you’re good to go!

Tips
– If you create a profile on our website, you won’t need to enter all your shipping/billing details every time you order. You can also view your past and current orders.

– If you are paying via Direct Bank Transfer (EFT), please make sure to send your proof of payment to sales@freedomofmovement.co.za so that we can process your order. 

– Please note that we cannot deliver to a P.O Box. If you would like it delivered to a PostNet or other postal service branch please make sure that they are aware of the delivery and will allow the delivery of your parcel.

I've just placed my order (yay!), now what?

  • You will receive an email confirming your order and that your order is now processing. If you paid via Direct Bank Transfer, you will only receive this email once the proof of payment is received and approved by our sales team.
    (Check your spam folder as they sometimes end up in there)
  • Your order will be shipped to you within 2-5 days since placing your order.
  • You will receive an email with tracking details as soon as your order is picked up by our trusted couriers. Once picked up your order should be delivered within 2 – 4 business days, depending on where you are located.

I'm having trouble with the courier and the delivery is not going to plan.

  • Your order is our responsibility until it is delivered to your door and you are completely satisfied with your order. We will do our absolute best to ensure that your package is delivered as soon as possible. If you are having any issues, please contact us rather than the couriers. We have direct contact with a team of couriers who will give direct guidance so you don’t need to deal with call centres.
  • Please take note that we simply cannot guarantee that your parcel will be delivered at a certain time. We will co-ordinate with the courier as much as possible and try meet your time, please rather give a 2 hour delivery window. If you are nervous that you may not be at home, rather add a place of work where someone will be at all times as your delivery address.
  • When tracking my parcel it says that it is delivered but I do not have it. Ok wow, we know this can be scary but do not stress. The courier will be liable if they cannot trace the parcel and redeliver it to you.

I have a question regarding my order, who can I contact?

  • You can reply to any mail sent to you regarding your order and our sales manager will contact you asap.
  • You can also select Assistance -> Contact us. We will then come back to you via email within 24 hours.
  • Alternatively, you can contact our sales team by emailingﾠsupport@freedomofmovement.co.za

Where can I find your store?

  1. V&A Waterfront
  2. Canal Walk
  3. Cavendish
  4. Stellenbosch
  5. Kloof
  6. Laborie
  7. Menlyn
  8. Hazelwood
  9. Sandton
  10. Walmer Park
  11. Ballito
  • We also have a few stockists that stock some of our products. For more info on this, go to the Contact Us link under the Assistance tab and we will get back to you asap.

Do you ship internationally?

  • Yes we do, we ship to most countries. We charge a rate, based on the calculated volumetric weight of the shipment size. This will automatically be added when you place your order on our website. Unfortunately, we do not ship to the following countries: Russia, Ukraine 
  • Please note that we do not ship any FOM aerosol leather care products due to airline regulations. No aerosol cans may be shipped on cargo flights 
  • VERY IMPORTANT: Please note that you may be asked to pay tax and duties to the tax authorities of the specific country upon import of the goods. For more info regarding this, feel free to send an email toﾠsupport@freedomofmovement.co.za 
  • Regrettably, we do not offer international returns or exchanges.  
  • International delivery takes approximately 7-10 business days. FedEx International Priority and UPS are our international shipments partners.   
  • Delays may occur due to customs clearance or availability on air freight planes.   
  • You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.